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1. What is Alta Booking?
- Alta Booking is the first online marketplace to bring together both Travel and Lifestyle services under one roof.
- You can call us a mobile marketplace where all types of services from multiple industries are available. You do not have to jump between websites to find your needs.
- Our young passionate people are here to take care of all your needs. We integrate the home and personal services like hair salons, spa, plumber, beauty treatment, handymen, electricians, babysitters with travel, tourism and much more.
- Needless to say – We are a One Stop Shop for all your needs.
2. Do I need an account to book?
- With Alta Booking, you do not need an account to book a service.
- However, having an account will give you full access to our services such as modifying a booking, rating and giving feedback about a service and much more.
3. How can I pay on Alta Booking?
- We accept all major debit & credit cards (master card, maestro, VISA, Diners Club International, American Express).
4. How to I create an account?
- Click on the Sign Up link at the top right of the website.
- Fill in the mandatory details such as – First Name, Last Name, Email Address, Mobile Number, Password and Confirm Password.
- Once you fill in the Mobile Number, you will receive a password by text message to confirm your account and number.
- You will also receive a verification link in your email address. Please click the verification link to verify your email.
- Once this is done, you will be logged in and be able to view your dashboard.
- Alternatively, customers can also Sign Up using their social media account – Facebook, GooglePlus or Linkedin.
5. How can I make changes to my profile?
- Click on the ‘Sign In’ option at the top right of the website in order to log into your profile.
- Modify your profile information in the ‘My Dashboard’ section.
- Click on ‘Profile’ present in the left section of the My Dashboard page.
- There is a drop down on the top-right corner from where you can directly move to ‘My Account’.
- To find the profile page click onhttps://www.altabooking.com/customer/profile
6. I can’t log in?
- If you can’t sign into your account, click on ‘Forgot Password’.
- Enter your email address and click on `Request Password Reset`.
- You will receive an email from us with a link to reset your password.
- If you are still unable to access your account then contact the Alta Booking Admin using Contact Us form on our Contact Us Page.
7. I’ve forgotten my password
- If you can’t sign in to your account, click on ‘Forgot Password’.
- Enter your email address and click on `Request Password Reset`
- You will receive an email from us with a link to reset your password.
- If you are still unable to access your account then contact the Alta Booking Admin using Contact Us form on our Contact Us Page.
8. I want to make a complaint, how?
- If you have a complaint about the service, please reach out to the service provider first through one-to-one messaging.
- You can do so by going to My Bookings. Choose a service and the booking pertaining to that service.
- Click on “Send message” to write to the service provider.
- You can also go to My Bookings->Chat and from the Chat list, select the respective booking whose conversation you would like to continue again.
- If still not resolved, you can reach out to Alta Booking customer care here. Please mention the booking reference number in your complaint.
9. I can’t find the answer to my question in the FAQs, what do I do?
- In that case, get in touch with Alta Booking Customer Service Desk either by email address or chat.
10. I haven’t received my booking confirmation email
- Check Your Junk Inbox first
- Keep the booking reference number, date of booking, email id, date of booking and details of your purchase with you as reference.
- You can email our customer supportsupport@altabooking.com to let the team know about your issue.
- As you contact us, we shall guide you accordingly.
11. I’ve lost my booking confirmation email
- Email our customer support atsupport@altabooking.com.
- Keep your email address, date of booking and details of your purchase with you for reference.
- Let our customer support know your problem in details. So write to us and we shall get back to you as soon as possible.
12. I need to cancel my booking
- Customers can cancel any booking from the booking details page. On the booking details page there is a link Cancel Booking where customers can request for the cancellation process.
- Once the request is accepted the cancellation process will start with the refund process.
- The cancellation charge will be levied if a customer cancels any booking. You will be refunded according to the terms and conditions of the service provider.
- The cancellation charge rules are mentioned on the booking details page.
- Customers won’t be able to cancel a booking if the service is already started.
13. I need to contact the service provider
- Customers can only contact the service provider after booking a service from that respective service provider.
- There is a Send Message button on the booking details page where customers can communicate with providers via one-to-one messaging.
- There is a link Chat on the customer account where customers can view the previous booking communication history. They can continue the communication from this section as well.
14. My service provider cancelled my booking
- We are sorry that your booking has been cancelled.
- You will be refunded according to the terms and conditions of the service provider.
- If you don’t receive your refund or want to discuss the cancellation, please contact our customer support team.
15. I want to give feedback about my booking, how?
- To give feedback, log on to your account and there is a button Submit your reviews where customers can submit their feedback or rating for that Service Provider. This button will only be visible in the Completed Bookings for each individual service.
- If you don’t have an account, please register so that you can give feedback.
- Guest users (not logged in users) cannot give feedback for a booking.